Skip to main content

Month: January 2023

5 Machine Learning trends businesses should be aware of in 2023

Find out more about Calligo’s Machine Learning as a Service (MLaaS) capability here

One thing’s for sure: in 2023, Machine Learning will penetrate even more businesses in even more sectors, following tremendous growth last year. But when it comes to ML, what should organizations have their eyes on, to stay ahead of their competitors? Here Calligo’s Chief Data Scientist, Tessa Jones, reveals her five Machine Learning predictions for the year ahead, based on her experience at the front line of helping businesses use ML and AI to unleash the value of their data and boost ROI.

Top five Machine Learning trends

1. Predictive systems

The evolution of Machine Learning and Artificial Intelligence has reached a point where businesses need to adopt intelligent solutions to remain competitive – and therefore, I anticipate a significant rise in the use of predictive systems this year.


Predictive analytics encompasses a variety of statistical techniques – including Machine Learning, statistical modelling, and data mining. This combined power gives organizations the ability to extract precise, forward-looking intelligence from their data efficiently. Predictions can become rooted in business decisions, giving deep insight into the future. It’s about moving from being ‘data inspired’ – where decision-makers use data to feel better about doing what they were going to do anyway – to obtaining new information that allows you to make data-driven steps forward.


A competitor that’s adopting dynamic, sophisticated ML solutions is going to have an edge over a business that’s still relying on legacy systems – with a dose of gut feel.


Business consideration: How do we truly get value out of our data? Do we want to validate a decision we already know we want to make, or apply intelligence onto it and discover fresh actionable insight?

2. ML & AI regulation

More regulation and formalized audit processes will continue to emerge in response to increased attention to data privacy and ethical AI. Dip into Calligo’s latest ‘Data Privacy Periodic Table’ to see the constantly moving pieces of the world’s data legislation jigsaw. Not to mention whether data privacy and AI is even possible. For more on that, do read a thought-provoking blog on the topic by my colleague, ethics and governance expert, Sophie Chase Borthwick.


Clearly, ML and AI regulation will continue to be a minefield; one with shifting parameters depending on geographical location. On the face of it, the EU is further advanced in that it has regulation in place; this will continue to evolve. For example, how should businesses carry out ML and AI audits and risk assessments? Importantly, in a way that doesn’t become too much of a hindrance for organizations to adhere to.


Whereas the US is still grappling with what ML and AI regulation might look like. There has been some headway in the privacy space and there’s a new law in New York that requires recruiters using AI tools to go through a robust AI audit to rule out bias. But that’s just one niche, in just one state. It’s a step in the right direction, but there’s clearly a long way to go. And of course, in our global world, businesses don’t operate just within state borders or even countries – nor does technology. If there’s a deluge of different ethical AI regulations being introduced in different parts of the world, things could get even more foggy than they are now.


Business consideration: Have you considered how your ML and AI could be audited? And do you have the right privacy, governance, and ethical AI expertise in place to manage your risk?

3. Real-time vs batch

I predict a surge in the use of real-time prediction models this year, that are integrated into live systems, so they deliver immediate results. This can often be more valuable than batch predictions – and that’s why I anticipate greater adoption this year. In my mind, the businesses that are investing in real-time ML will be the movers and shakers.


Batch predictions have certainly played a significant role. A model gives businesses insights on a weekly or daily basis. This is useful when you want to generate predictions for a set of observations all at once. But many use cases suffer from lagging predictions; data will be left waiting until the next batch to be processed. And it involves a fair amount of human graft.


In contrast, real-time inference allows the model to make predictions at any time and trigger an immediate response. Historically, this has been the domain of the big tech companies, but I see this becoming more mainstream in the near future.


Business consideration: Is your organization ready to optimize ML systems when real-time predictions are superior to batch predictions? The natural progression from batch to real-time predictions can unlock huge rewards.

4. MLOps improvements

This brings me seamlessly on to my next (not real-time or batch) prediction. Businesses can’t start harnessing the power of these live systems until they have robust ML operations (MLOps) in place – and by that I mean processes and people. The uncomfortable truth is Machine Learning is difficult to make useful, carries a high risk of failure and is hugely costly when things go wrong.


Tech is all well and good, but to deploy predictive real-time models effectively, I believe there are at least six distinct roles needed on top of the heavy lifting technology. This can surprise businesses who think (hope) that investing in one data scientist will suffice. Read more here about the different MLOps roles needed – and how this de-risks ML for businesses, while boosting productivity and profitability.


There’s an exciting new trend emerging of employing an army of MLOps experts only for the time they’re needed. And it’s called Machine Learning as a Service – like a timeshare apartment that’s rented only for the weeks you want it, rather than paying for the luxury all year round.


Business consideration:
Are you aware that hiring one or two data scientists is not enough if you want ML solutions to boost productivity and profitability? You need an end-to-end data science team, consisting of at least six unique skill sets.

5. Edge AI & Federated Learning

As touched on in trend 2, the issue of privacy will become more and more prominent, as predictive models become more widespread – and this is where Edge AI and Federated Learning will increasingly take center stage.


As a quick reminder, Federated Learning is an ML technique that involves training an algorithm across several decentralized edge devices. Each trained model is then pooled centrally, modified (based on the specifications of the other models), then returned back to its local system. This effectively allows models to be informed by data that it never had access to, thereby supporting data privacy.


Edge AI meanwhile is the execution of already trained AI applications on decentralized devices, like a phone or off-line machine. This approach helps overcome issues related to latency, bandwidth, and privacy.


Business consideration: While Edge AI and Federated Learning are only relevant for select use cases and industries, it’s important for all organizations to be aware of new emerging tech that allows sophisticated systems to be built with higher levels of privacy.


Find out more about Calligo’s Machine Learning as a Service (MLaaS) capability.

ai bias lgbtq+

AI bias is frequently failing the LGBTQ+ community

In our latest Beyond Data podcast, co-hosts Sophie Chase Borthwick (our Data Ethics & Governance Lead) and Tessa Jones (our Chief Data Scientist) invited Tomer Elias, Director of Product Management at BigID, to discuss how AI bias affects the LGBTQ+ community.

Here we explore some of the episode’s highlights – although you can also watch the full episode here.

Why is there bias?

When building an AI algorithm or AI solution, it is crucial to make sure it’s based on data sets that are both unbiased and diverse and, in terms of the LGBTQ+ community, this often falls short. Whatever the sector – work, health, entertainment – all will be subject to bias if the LGBTQ+ community is not taken into consideration when an AI solution is being created.

For Tessa Jones, one of the barriers to collecting sufficient data is that people might be reluctant to share information about their sexual orientation or their gender journey – particularly if they don’t know how this personal data will be used. Sophie Chase-Borthwick agrees that it quickly becomes a catch-22 situation:

“The biases that make you nervous of disclosing information are the very reason that you need to disclose said personal information in order to prevent bias and improve.

Knock-on effects

Drawing on his experience as a board member of an organization that supports LGBTQ+ employees, Tomer Elias explains how candidates are being let down by recruitment AI solutions and that the consequences are significant.

“A lot of people in the LGBTQ+ community are unemployed and that’s not because they’re lacking the professionalism and passion.”

Meanwhile, medical advances in the LGBTQ+ community are constantly evolving, and many algorithms do not take these changes into account.

“People who are transitioning are not getting the right treatments because the treatment providers are not well educated about it and the data is not diverse enough,” explains Tomer.

Tessa also raises the issue of health apps that require a user to state whether they are male or female.

“Even though the equations could be written differently to how you use different input, they’re just not and that means, you either have to pretend you’re something different or just not use that tool.”

Potential of AI to help overcome bias

While AI bias is clearly affecting the LGBTQ+ community, there are innovative ways it can be used to overcome it, too. Such as in recruitment.

“At the initial interview stage, AI could be used to scramble the voice so you would not know if the candidate was male or female or someone who has transitioned,” says Tomer.

He also poses the possibility for AI to help with the retention of LGBTQ+ employees.

“Technology could help employers know that the employee is happy and feels a part of the organization.”

Time to step it up… 

There are already many AI forces for good – including recommendation systems which can help LGBTQ+ people feel more emotionally supported and The Trevor Project that uses AI to predict which callers are more likely to commit suicide to ensure they get help.

Much more needs to be done. But the fact that people are starting to think about AI bias and the LGBTQ+ community is a step in the right direction.

“Now we’re talking about it and people are realizing the actual real-world implications, hopefully more people will feel comfortable expressing themselves and we can close some of that data gap so there is more information for the models to work off,” according to our Data Ethics & Governance Lead, Sophie Chase-Borthwick.

“It’s also super critical that we have diverse AI developers who are knowledgeable about people and bias,” adds Calligo’s Tessa Jones.

To hear more of our fascinating discussion on AI bias and how it affects the LGBTQ+ community, tune in to our latest Beyond Data podcast episode below.

 

How Machine Learning as a Service improves organizational productivity and reduces costs

By Tessa Jones, Calligo’s VP of Data Science, Research & Development & Peter Matson, Calligo’s Data Science Practice Lead.

More than tools & tech

85% of Machine Learning (ML) projects fail. This stark reminder from Gartner – despite more tools being available to businesses than ever. The thing is ML success is not just about tools and technology; it’s about how they’re put into production by experts. Plural. Machine Learning – that improves productivity and profitability by finding valuable insights buried deep in your company databases – needs a small army to leverage it. An entire MLOps collective – from platform engineers to software developers, business translators. And yes, Data Scientists.

The reason your ML endeavors are failing (or not thriving) and carry the risk of costing your business eye watering amounts is because one or two Data Science experts are not enough. You need a minimum of six unique skill sets.

ML overwhelm

If you’re reading this, you may be interested in building Machine Learning solutions, because you know they can reap huge rewards for your scaling business. But it can feel overwhelming – because you also know that ML is easy to get wrong, and can drain your budget. It’s a long-term commitment. And now we’ve told you will need a small army of capabilities.

But there is a new way – Machine Learning as a Service where you can hire an entire end-to-end Data Science team with the required technology, rather than recruiting one or two permanent positions and on-boarding new and expensive tech. Buying ‘people as a service’ essentially. Faster outcomes, decreased costs, greater value. More on this in a moment…

Machine Learning tools: offerings and shortcomings

There are more Machine Learning tools on the market than ever before. Suppliers like Google’s AutoML, Microsoft’s Azure, DataRobot, Dataiku and others have positioned themselves as off-the-shelf/‘out of the box’ solutions for all your Machine Learning needs. 

These kinds of solutions offer quick ways to gather insights from data. They can be excellent tools for building prototypes and frameworks to support deployment and ongoing management of models. They can also fully automate the model building process – which means organizations can have their hands on a deployable model within days. 

However…what is an optimal ML target? Is it statistically sound? How much compute do we need?’

Back in the box

Out of the box solutions can’t give you the answers. There’s no end-to-end service. And by that we mean, none of them allows you to buy ‘people as a service’. You load your data into their system, a model is built automatically and you’ll get access to the outputs. But you still need to do a lot to get those results  – build and maintain the model, integrate it into the business, keep it productionized and in a state that provides continuous value. These tools also can’t support your data security, privacy, or governance needs.

Cue the first Machine Learning as a Service of its kind

Now it’s time to introduce the six (people) roles and responsibilities you need to develop, deploy and monitor Machine Learning – to pave the way for long-term success:

1.      Business Translator: helps explain how to frame the business problem into an ML problem.

2.      Data Scientist: analyzes and processes the data, builds, and tests and monitors ML models.

3.      Data Engineer: manages how the data is collected, processed, and stored.

4.      Platform Engineer: builds and maintains specialized tools and infrastructure, integration with existing processes.

5.      ML Architect: develops blueprints and orchestration processes and identifies risks.

6.      Software Developer: builds and maintains robust and relatable interfaces for end users.

And then there’s a non-human no.7: the heavy-lifting technology. A full end-to-end tech stack to facilitate automation, optimize deployment – with ongoing monitoring.

Not ‘Jacks of all trades…’

These are all Masters of their own expertise. They are very purposefully not ‘Jacks of all trades’.  Rather, deep, unique skill sets that together form integral parts of the ML chain. Collectively this brings extraordinary business value.

And here’s the differentiator: rather than recruiting one, two, three Machine Learning experts – who can never possess all the skills listed above – you can hire six, for a fraction of the price. Like a timeshare apartment, you secure the property you want, for when you want it – without paying all year round for the luxury.

Minimal IT, no Data Scientists or ML technology

Let’s put Machine Learning as a Service (MLaaS) into an (anonymous) Calligo client context. An insurance provider uses ecommerce services to generate its customer base. And it allows end users to search for quoting estimates across many different providers. Initial quotes are generated based on the end user’s risk parameters – but the final pricing always needs to be dynamic and adaptable relative to their competitors.

The insurance provider had a small IT team and no Data Scientists. It had attempted using out of the box solutions that promised valuable price optimization modeling. But the output was too binary and did not recommend price changes. Put simply, it didn’t work. Cue Calligo’s MLaaS – that introduced a production ML model that continuously optimizes pricing, with minimal human requirements. Our client now has confidence in its pricing strategy and can see the end user characteristics that most impact price adjustments. The increased revenue potential was $3.1 million a year, generating great profit for the insurance specialists by targeting the right customers with the right price.

De-risking Machine Learning for businesses

Not only that, but its Machine Learning has now been de-risked. Making ML useful is a really hard task. There is a high risk of failure and if things go wrong, it’s expensive. Really expensive.

Machine Learning as a Service is the first of its kind because it simultaneously overcomes these six obstacles to adoption:

·      Cost

·      Usability

·      Technology

·      Security

·      Data privacy

·      Applied expertise

Human brains & smart machines

The blend of the human factor and machine is critical in delivering excellent Machine Learning solutions for your business. You no longer have to build your own (limited/ expensive) infrastructure or rely on off-the-shelf solutions that lack human input and monitoring.

As a reminder, Machine Learning:

-It is difficult to make useful.

-Carries a high risk of failure.

-Hugely costly if things go wrong.

Machine Learning as a Service is therefore the future. An extension of your team, your very own small army of ML experts – rented, not permanently recruited, deployed for the time you need to get your ML arsenal fired up and reeling in value and profitability. Learn more about our Machine Learning as a Service here, or get in touch to chat about how our ML experts can best support your business goals.